# paper-republic

> Public Help Center articles for paper-republic.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

This Help Center uses a one-page layout for browsers; the links below are dedicated Markdown article representations for LLM readers.

## Articles

- [Do you ship to my country?](https://help.paper-republic.com/en-US/do-you-ship-to-my-country-413665.md): We ship internationally with FedEX and USP. Please feel free to check out our shipping page to find out about all the shipping options that we offer for your specific location. Please note that we are currently unable to deliver to Brazil, Egypt and
- [How long until I get my order?](https://help.paper-republic.com/en-US/how-long-until-i-get-my-order-413668.md): We offer different shipping options:. Standard Shipping: Up to 12 days. Priority Shipping: Up to 6 days. Express Shipping: 2-3 days. find out more here!
- [How can I track my package?](https://help.paper-republic.com/en-US/how-can-i-track-my-package-413669.md): After we have shipped out your parcel, you will receive an e-mail with your tracking number. By clicking on the link in the e-mail, you can see where your parcel is at any time. You can also view the status of your order in the "Track order" section
- [What if I'm not home for delivery?](https://help.paper-republic.com/en-US/what-if-im-not-home-for-delivery-413670.md): If you know you won't be there to receive your parcel personally, you can contact the shipping company to schedule a date for a new delivery. Of course, you can also always get in touch with our customer service team here and we will help you find a
- [Can I change or cancel my order?](https://help.paper-republic.com/en-US/can-i-change-or-cancel-my-order-413675.md): If you choose the Express delivery option, you cannot change your order after you have placed it. Atelier Live orders. It is not possible to edit a customised item after the order has been placed. Please contact us within 24 hours and our Customer Su
- [Can I change my delivery address after placing an order?](https://help.paper-republic.com/en-US/can-i-change-my-delivery-address-after-placing-an-order-2509656.md): You can edit the shipping address for 30 minutes after placing your order. Otherwise, please contact us with the new shipping details, and we will make the necessary changes. Please note that we cannot guarantee edits on Express orders.
- [Will I pay taxes for international shipping?](https://help.paper-republic.com/en-US/will-i-pay-taxes-for-international-shipping-413671.md): We cover custom duties and extra VAT worldwide, so you generally won't face extra import fees or taxes. Please note, exclusions apply for the following countries: Qatar and Uganda.
- [When will my order be shipped?](https://help.paper-republic.com/en-US/when-will-my-order-be-shipped-413674.md): Express orders will be shipped the same day if placed before 1pm Vienna time, or. the business day after. Priority orders will be shipped on the following business day. Standard orders will take us 2-3 business days to fulfil and send out. If your or
- [What payment methods do you accept?](https://help.paper-republic.com/en-US/what-payment-methods-do-you-accept-413676.md): We accept payments via credit card (VISA, Mastercard and Amex), online bank transfer and PayPal.
- [Can I use a different billing address?](https://help.paper-republic.com/en-US/can-i-use-a-different-billing-address-413677.md): Yes, the shipping and billing addresses can be different - when you finalize your order, proceed until the payment stage. Underneath our payment options in “billing address”, you can select the button “Use a different billing address”.
- [Which currency will I be charged in?](https://help.paper-republic.com/en-US/which-currency-will-i-be-charged-in-413679.md)
- [Where can I get an invoice for my order?](https://help.paper-republic.com/en-US/where-can-i-get-an-invoice-for-my-order-413681.md): Our order confirmations automatically contain a PDF version of your invoice. Simply click on the link in your e-mail to download your invoice. If you can't find the e-mail anymore or are experiencing any issues, please don't hesitate to contact us.
- [Do you accept returns and exchanges?](https://help.paper-republic.com/en-US/do-you-accept-returns-and-exchanges-413684.md): We accept the return of unused, unembossed and unopened products within 14 days of purchase. Please note that the delivery charge for the original order is non-refundable. If you wish to return an order it must be done so using your own postage metho
- [How long does it take to process a return?](https://help.paper-republic.com/en-US/how-long-does-it-take-to-process-a-return-413686.md): As soon as we have received your return parcel back in our workshop, we will start processing the return, which can take between 2-5 business days. Once the order has been refunded, you will receive a short update from our team via e-mail.
- [Do you have a shop in Vienna?](https://help.paper-republic.com/en-US/do-you-have-a-shop-in-vienna-426386.md): Yes, we do have a shop in Vienna!. opening hoursMonday to Saturday - 10am to 6pmaddressSonnenfelsgasse 3, 1010 Vienna, Austriapayment methods
- [Can I order online and pick it up at your shop?](https://help.paper-republic.com/en-US/can-i-order-online-and-pick-it-up-at-your-shop-426390.md): Yes, you can select "Click and Collect" at checkout on our website. We will then prepare your order to be picked up from our shop at Sonnenfelsgasse 3, 1010 Vienna and you'll receive a notification e-mail as soon as your order is ready.
- [My order is stuck in transit. What can I do?](https://help.paper-republic.com/en-US/my-order-is-stuck-in-transit-what-can-i-do-443654.md): Delays during transit are usually caused by something outside of our control and are often resolved by the shipping company as quickly as possible. However, if you've been tracking you shipment for more than a week and don't notice any updates, feel
- [Do you have a shop in my country?](https://help.paper-republic.com/en-US/do-you-have-a-shop-in-my-country-426307.md): We have a few shops around the world where you can find our products. Please find the full list on our website here!
- [Can I send my order as a gift?](https://help.paper-republic.com/en-US/can-i-send-my-order-as-a-gift-434396.md): While we don't have any wrapping paper available, you do have the option to add one of our premium wooden boxes to your order as packaging. Please note that the parcel slip included in the parcel does not contain any prices. The invoice will be sent
- [What is the difference between the grand voyageur and portfolio?](https://help.paper-republic.com/en-US/what-is-the-difference-between-the-grand-voyageur-and-portfolio-413706.md): Special features. Our portfolio has sewn-in leather compartments in which you can store your business cards, your phone, pencils, paintbrushes or other documents. Our grand voyageur doesn't have these compartments and is, therefore, the more minimali
- [What is included in the leather journal?](https://help.paper-republic.com/en-US/what-is-included-in-the-leather-journal-426254.md): Each grand voyageur and portfolio comes with two ribbons: one outside to close the leather cover and one inside (two strands) for two notebooks. The colour of these ribbons are determinded by the leather colour - each leather colour comes with its ow
- [What are the sizes of your leather journals?](https://help.paper-republic.com/en-US/what-are-the-sizes-of-your-leather-journals-413707.md): We offer the following sizes:. grand voyageur [pocket] - 11 x 15 cm / 4.3 x 5.9 inches. grand voyageur [xl] - 14,5 x 21cm / 5.7 x 8.3 inches. grand voyageur [a4] : 30.7 x 22.5cm / 12.1 x 8.9 inches. portfolio [a6] - 12 x 16 cm / 4.5 x 6.3 inches. por
- [My leather doesn't look exactly like the pictures. Why is that?](https://help.paper-republic.com/en-US/my-leather-doesnt-look-exactly-like-the-pictures-why-is-that-413710.md): At paper republic, we stand for durable and natural products. Our high-quality leather is a natural product that may show natural irregularities. These irregularities are actually wrinkles and scars that have developed on the skin surface over time.
- [Where do your products come from?](https://help.paper-republic.com/en-US/where-do-your-products-come-from-426277.md): Our vegetable-tanned vachetta leather comes from a family-run tannery in Tuscany, Italy. It is certified by the Genuine Italian Vegetable-Tanned Leather Consortium (Pelle al Vegetale), guaranteeing that the hides are tanned using only natural raw mat
- [Do you have vegan leather journals?](https://help.paper-republic.com/en-US/do-you-have-vegan-leather-journals-426295.md): We don't currently offer a vegan alternative to our leather journals, although we have been looking for a vegan leather option for some time now.Unfortunately, nearly all vegan alternatives to leather contain plastic, which is simply not an option fo
- [Will my pen fit "le loop"?](https://help.paper-republic.com/en-US/will-my-pen-fit-%22le-loop%22-413713.md)
- [How to take care of your leather](https://help.paper-republic.com/en-US/how-to-take-care-of-your-leather-413715.md): You can use our le baume leather wax in order to keep your leather in pristine condition. A little cream will go a long way. Feel free to repeat the process every two to three months: Apply a little cream on your leather journal and spread it evenly.
- [Which refill size do I need for my journal?](https://help.paper-republic.com/en-US/which-refill-size-do-i-need-for-my-journal-413717.md): Refills in the size [pocket] fit into the grand voyageur [pocket] and portfolio [a6]. For the grand voyageur [xl] and portfolio [a5], you will need an [xl] sized refill. Finally, all [a4] sized refills fit into le grand voyageur [a4] and le portfolio
- [What is the difference between the notebook refill and the book refill?](https://help.paper-republic.com/en-US/what-is-the-difference-between-the-notebook-refill-and-the-book-refill-413718.md): book refill - here. We used 120gsm creme papers for this refill. The paper is completely fountain-pen friendly, with no feathering and close to no bleed through. A traditional open bind will make sure that your book refill will always lay flat when y
- [Can I use a fountain pen with your refills?](https://help.paper-republic.com/en-US/can-i-use-a-fountain-pen-with-your-refills-413720.md): For the use of fountain pens, we highly recommend using the book refill series, which has 120 gsm paper thickness and ensures to feathering and close to no ghosting. For a refill with even thicker paper, you can also check out the drawing book, which
- [How can I add refills?](https://help.paper-republic.com/en-US/how-can-i-add-refills-413722.md): Your leather journal comes with a ribbon set and a notebook. The ribbon set consists of two ribbons which are already attached to your leather cover - one outside to close the leather cover and one inside (two strands) to insert two notebooks. To add
- [How many refills fit inside your leather journals?](https://help.paper-republic.com/en-US/how-many-refills-fit-inside-your-leather-journals-413724.md): For the grand voyageur leather journal, you will be able to fit up to four notebook refills or up to two thicker refills, like the book refill or drawing book. Le portfolio, which is cut a little larger, can hold even more of our refills!
- [Do I need extra ribbons?](https://help.paper-republic.com/en-US/do-i-need-extra-ribbons-413725.md): Your leather journal or portfolio comes with 1x ribbon for closure and 1 x ribbon to hold 2 notebooks. If you want to add a third notebook or more, you can do this by adding another ribbon set.Please watch this video to see how it's done!
- [Can I change the colour of my ribbons?](https://help.paper-republic.com/en-US/can-i-change-the-colour-of-my-ribbons-413727.md): Yes, changing the ribbons is easy - if you would like to change to a new colour or simply insert new ribbons, you can find all our ribbons here and add them to your order. You can also watch this toturial to see how to insert the ribbons into your le
- [How much does embossing cost?](https://help.paper-republic.com/en-US/how-much-does-embossing-cost-413728.md): up to 3 characters: standard, gold, blue or orange: €2. over 3 characters: additional €5. fixed position: bottom right corner. You can add the desired initials or a quote in the box "add embossing". The price will then be adjusted automatically.
- [How many letters can I emboss?](https://help.paper-republic.com/en-US/how-many-letters-can-i-emboss-413729.md): Depending on the size and the color of your leather cover, we can offer up to 12 characters. However, there are a few exceptions:. Standard embossings on the grand voyageur in the color natural are limited to 3 characters. Long embossings will lead t
- [When do you restock?](https://help.paper-republic.com/en-US/when-do-you-restock-426301.md): In our commitment to sustainability, we actively work to minimise overproduction. As a result, certain products may temporarily appear as out of stock. We can't provide you with an exact date of when we can restock. Instead, we highly reccomend click
- [Do you have different paper than blank?](https://help.paper-republic.com/en-US/do-you-have-different-paper-than-blank-434395.md): We offer a number of different prints inside our refills. notebook refills [xl] and [pocket]: blank, dotted, squared, lined and graph. all book refills and notebook refill [a4]: blank, dotted and lined. You can select the print on the product page:
- [How do I become a paper republic member?](https://help.paper-republic.com/en-US/how-do-i-become-a-paper-republic-member-413734.md): By creating and activating an account on our website (here) you can unlock a whole range of discounts, special offers and limited leather editions which we specially reserve for our members. Becoming a member is free and you can cancel your membershi
- [What offers do I get as a member?](https://help.paper-republic.com/en-US/what-offers-do-i-get-as-a-member-413735.md): As a member, you will receive a 20% discount on all refills anytime you place your order - just make sure that you are logged into your account. On top of that, you will also occasionally receive new and special offers and be among the first to know
- [What is l'atelier?](https://help.paper-republic.com/en-US/what-is-latelier-413740.md): Whether you want a leather portfolio with extra pockets, a square wallet with five colours, a pen-case with a unique thread, a leather journal in a custom size or an entirely customised leather piece: if you can dream it, we can craft it!
- [How do I make an order with l'atelier?](https://help.paper-republic.com/en-US/how-do-i-make-an-order-with-latelier-413741.md): Send us your request by filling in the form which you can find here our team will get in touch with you as soon as possible. Usually, within 2-3 business days.
- [What can I customise at l'atelier?](https://help.paper-republic.com/en-US/what-can-i-customise-at-latelier-413743.md): Since we produce all our leather products in-house, this means that we are able to customise many things about our leather products. Maybe you want a leather colour that we don't have in stock anymore, or even a portfolio in multiple colours or a cus
- [How long does it take to receive my l'atelier order?](https://help.paper-republic.com/en-US/how-long-does-it-take-to-receive-my-latelier-order-413745.md): We believe in slow production: l’atelier is our response to today’s fast-paced world, where mass production is the norm and goods are made to have a short lifespan. We want to avoid overproduction and unnecessary stock by only producing the right qua